Your privacy matters to us

We respect your privacy and handle personal information responsibly. This policy explains how information is collected, used, protected, and retained when you visit this website, request healthcare services, book consultations, or subscribe to communications.

1. Our Policy

We respect your privacy and handle personal information responsibly. This policy explains how information is collected, used, protected, and retained when you visit this website, request healthcare services, book consultations, or subscribe to communications.

2. Information Collection

We collect information you voluntarily provide, including your name, email address, phone number, date of birth, selected services, appointment preferences, and messages submitted through forms or other communication channels.

3. Technical Information

We may collect limited technical information such as browser type, device category, pages visited, and general website activity. This information helps maintain website security, improve performance, and provide a better user experience.

4. Data Usage

We use your information to respond to enquiries, schedule consultations, coordinate requested services, provide healthcare support, communicate relevant information, and improve the clarity and functionality of our website.

5. Newsletter Communications

If you subscribe to communications, we may use your information to send wellness updates, health information, service reminders, announcements, or promotional messages. You may withdraw consent for optional communications at any time.

6. Cookies

We may use essential, preference, and analytical cookies to support website functions, remember settings, improve security, and understand general website usage. You can manage or delete cookies through your browser settings.

7. Security

We use reasonable safeguards to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. Despite these measures, no online system can guarantee complete security against every possible risk.

8. Sensitive Information

Please avoid submitting unnecessary sensitive healthcare information through general public forms. When a secure communication method is provided, use that method for confidential medical documents or sensitive personal information.

9. Communication Preferences

You may unsubscribe from optional newsletters and promotional communications at any time. We may continue sending essential messages concerning active enquiries, appointments, consultations, or services you have specifically requested.

10. Third-Party Services

Trusted providers may support website hosting, scheduling, analytics, communications, payments, or other functions. These providers may process limited information only when necessary to perform their services and support website operations.

11. Information Sharing

We do not sell, rent, or trade personal information for marketing purposes. Information may be shared when necessary to provide requested services, operate the website, comply with legal obligations, or protect individuals and their rights.

12. User Rights

Depending on applicable law, you may request access, correction, deletion, restriction, or a copy of your personal information. You may also object to certain processing or withdraw consent where applicable.

13. Identity Verification

We may request reasonable identity verification before completing privacy requests. This helps prevent unauthorized individuals from accessing, changing, deleting, or receiving personal information belonging to someone else.

14. Data Retention

We retain information only as long as reasonably necessary to provide services, maintain appropriate records, meet legal obligations, resolve disputes, and protect legitimate operational or safety interests.

15. Policy Updates

This Privacy Policy may be updated when our services, information practices, security measures, or legal requirements change. The latest version will be published on this website for visitors to review.

16. Privacy Questions

Privacy questions or requests can be submitted through the contact page. Requests will be reviewed and handled appropriately while maintaining reasonable confidentiality and security.

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